Privacy Policy

1. Data Controller

Deluxe Consultoria – Cristina Nantsen (“Deluxe”) is responsible for processing personal data in connection with its image consulting, personal styling and related services.

Contact details

Email: info@cristinanantsen.ch

Telephone: +41 79 352 18 31

2. Personal Data We Collect

Depending on the service booked and the customer's interaction with Deluxe, we may collect the following categories of personal data:

• Identification and contact details: name, email address, telephone number and other contact information.
• Booking and transaction details: appointments, services purchased, payment status and relevant transaction information.
• Consultation information: personal preferences, style objectives, lifestyle information, wardrobe requirements and other information voluntarily provided during a consultation.
• Personalized service materials: photographs supplied by the customer, measurements or body proportion information where relevant, colour analysis results, outfit plans, shopping lists and other information required to deliver the selected service.
• Communications: messages and information exchanged through email, WhatsApp, the booking platform or other communication channels.
• Technical information: information that may be collected when visiting the website, such as device, browser and usage information, depending on the website's configuration and settings.

Customers should avoid providing sensitive personal information unless it is genuinely necessary for the service and has been requested or agreed with Deluxe.

3. Purposes of Processing

Personal data may be processed for the following purposes:

• Managing appointments and bookings.
• Processing payments and maintaining transaction records.
• Providing the services purchased by the customer.
• Preparing personalized analyses, reports, palettes, shopping lists and outfit plans.
• Communicating with customers about appointments, services and follow-up support.
• Managing customer requests, complaints and contractual obligations.
• Maintaining accounting and business records and complying with legal obligations.
• Protecting the security and proper functioning of our services.
• Sending marketing communications where permitted by applicable law.

Deluxe processes personal data for purposes related to the services and business activities described above and does not use customer information for unrelated purposes without an appropriate legal basis.

4. Booking Platform and Payment Processing

Deluxe uses an online booking platform to manage appointments and process payments.

Booking platform: Deluxe operates its own booking platform.

Platform hosting provider: Infomaniak Network SA, Switzerland

Payment providers: TWINT (TWINT AG, Switzerland) and Stripe.

When a customer books or pays through the platform, the information required to complete the booking or transaction may be processed by the platform provider and its relevant service providers.

Payment card details and other payment information may be processed directly by the payment service provider. Deluxe does not intentionally collect or store full payment card details unless expressly stated otherwise.

The platform provider's own privacy policy may also apply to its processing of personal data. Customers should consult that policy for details about the provider's independent data practices.

5. Disclosure to Third Parties

Deluxe may disclose personal data to third parties where necessary for the purposes described in this Privacy Policy, including:

• Booking and appointment management providers.
• Payment processing providers.
• Website hosting and technical service providers.
• Communication and messaging providers.
• Professional advisers, accountants or legal advisers, where necessary.
• Public authorities or other recipients where required by law or necessary to establish, exercise or defend legal claims.

Deluxe does not sell customer personal data.

Service providers may process data on behalf of Deluxe or, depending on their role, for their own purposes. Their responsibilities depend on the services they provide and the applicable agreements and laws.

6. International Data Transfers

Some service providers may process or store personal data outside Switzerland. This may in particular apply to Stripe, WhatsApp, Google, Meta and TikTok.

Where personal data is transferred abroad, Deluxe will comply with applicable Swiss data protection requirements. Depending on the destination and circumstances, this may involve an adequate level of data protection, appropriate contractual safeguards or another legally permitted basis for the transfer.

Further details about the countries involved and the applicable safeguards may be requested using the contact details in Section 1.

7. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected, including the provision of services, customer support, accounting, compliance with legal obligations and the establishment or defence of legal claims.

Different retention periods may apply to different categories of data.

Records that must be retained under applicable accounting or other legislation will be kept for the legally required period. Other information may be deleted or anonymized when it is no longer needed.

8. Data Security

Deluxe takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure. Customers should avoid sending unnecessary confidential information through communication channels that are not appropriate for it.

9. Cookies and Website Technologies

The Deluxe website may use cookies or similar technologies to support website functionality, understand website usage or provide other features.

The technologies actually used depend on the website's configuration and the services integrated into it. Where required by applicable law, consent will be requested before using technologies that require consent.

Tools that may be used on the website: Google Analytics (visit analytics); Google Ads, Meta Pixel and TikTok Pixel (advertising and measurement).

These tools are only activated after the visitor has given consent through the cookie settings. Visitors can change or withdraw their choice at any time through the same settings.

10. Marketing Communications

Deluxe may send service-related communications necessary to manage bookings and deliver purchased services.

Marketing communications will be sent in accordance with applicable law. Where consent is required, it will be obtained separately. Customers may opt out of marketing communications at any time using the unsubscribe mechanism provided or by contacting Deluxe.

With separate consent, Deluxe may publish customer photographs, videos, testimonials or other identifiable materials for promotional purposes. Such consent is separate from acceptance of these terms and from the purchase of a service.

11. Customer Rights

Subject to applicable law, customers may have the right to:

• Request access to their personal data.
• Request correction of inaccurate personal data.
• Request deletion of personal data where the legal requirements are met.
• Request restrictions on certain processing activities where applicable.
• Object to certain processing activities where applicable.
• Withdraw consent where processing is based on consent.
• Request information about the processing of their personal data and applicable international transfers.

Some requests may be subject to legal restrictions, including obligations to retain certain records.

To exercise a right or ask a question about personal data, contact:

Email: info@cristinanantsen.ch

Telephone: +41 79 352 18 31

Deluxe may need to verify the identity of the person making a request before responding.

Customers may also contact the competent data protection authority where appropriate.

12. Third-Party Websites and Services

The Deluxe website or communications may contain links to third-party websites or services.

Deluxe is not responsible for the privacy practices of independent third parties. Customers should consult the relevant third party's privacy policy when using its services.

13. Changes to This Privacy Policy

Deluxe may update this Privacy Policy to reflect changes in its services, data processing practices or legal requirements.

The current version will be published on the Deluxe website with its latest update date.

14. Contact

For questions or requests concerning this Privacy Policy or the processing of personal data, please contact:

Deluxe Consultoria – Cristina Nantsen

Email: info@cristinanantsen.ch

Telephone: +41 79 352 18 31